Build strong relationships with key client contacts
Schedule and host recurring, non-sales, conference calls with all assigned clients to discuss changes with client environment and Perimeter, answer questions related to services and reporting, review status of outstanding issues or escalations, ensure client satisfaction remains strong
Enhance organization reputation and client satisfaction by accepting ownership for client issues and requests and exploring opportunities to add value to clients.
Identify development potential in accounts by studying current business, interviewing key customer personnel and company personnel who have worked with customer, identifying and evaluating additional needs, and analyzing opportunities
Demonstrate company value by explaining products and introduce service enhancements and additions
Coordinate other SilverSky personnel (sales engineering, technical support, management, etc.) required to address client issues and escalations
Continuous self-improvement and increase job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations, evaluate competitors
Additional projects as assigned

An interest in Cyber Security
Technical knowledge of common Information Security systems and technologies
Customer focus: willingness to take full ownership of client issues and be 'client advocate' internally
Strong planning, written communication, note taking, and detailed follow-up skills
Take initiative to solve client issues, identify opportunities, and learn new topics quickly
Ability and desire to work professionally with a team, or independently, with minimal supervision
Analytical mindset with problem-solving abilities.
Customer-centric attitude with a focus on delivering value.

Customer Success Coordinator

Key skills