Senior Salesforce Platform Engineer

Role Overview

• Own the end-to-end lifecycle of Salesforce platform maintenance, including seasonal releases, patch updates, and ad hoc platform changes.
• Manage and execute Salesforce release readiness, including impact analysis, feature evaluation, regression planning, and stakeholder communication.
• Own the lifecycle management of managed packages, including upgrades, compatibility assessments, regression testing, and vendor coordination.
• Proactively identify platform risks related to upgrades, dependencies, and integrations, and drive mitigation plans before issues surface.
• Partner with Architects and Tech Leads to assess the impact of platform changes on integrations, data models, and downstream systems.
• Maintain and execute a structured release calendar for platform updates, ensuring alignment with broader GTM release governance.
• Perform system-level configuration and maintenance that supports platform integrity, performance, and scalability.
• Ensure all platform changes adhere to SDLC standards, release governance, and IT controls, with no direct or unmanaged production updates.
• Drive regression testing coordination across impacted systems and ensure production readiness for all platform changes.
• Maintain detailed documentation of platform configurations, package dependencies, and release impacts.
• Monitor Salesforce platform health, performance, and usage trends, proactively identifying optimization opportunities.
• Partner with Admins and Developers to ensure platform changes do not introduce technical debt or instability.
• Act as a point of escalation for platform-related issues tied to releases, packages, or system-wide changes.
• Stay current with Salesforce platform roadmap, release notes, and ecosystem changes, translating them into actionable plans.

Requirements

• 5+ years of experience within the Salesforce ecosystem, with strong exposure to platform administration and operations.
• Proven experience managing Salesforce releases, including seasonal upgrades and regression planning.
• Hands-on experience managing managed packages, including upgrades, configuration, and issue resolution.
• Experience working in environments with multiple integrations and cross-system dependencies.
• Strong understanding of Salesforce platform architecture, configuration, and system behavior.
• Ability to assess platform changes for downstream impact across integrations, data, and business processes.
• Experience with release management, SDLC processes, and governance frameworks.
• Strong analytical and problem-solving skills with a focus on proactive risk identification.
• Ability to operate independently, drive clarity, and manage ambiguous platform-level work.
• Clear and structured communication skills, especially in translating technical changes into business impact.
• High attention to detail with a focus on system stability and predictability.
• Salesforce Administrator certification required.
• Additional certifications (Advanced Admin, Platform App Builder) preferred.

Tech Stack

• SDLC

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.