Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the Americas region.
Escalate medium
and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
Maintain strong, professional communication with employees to ensure a smooth experience.
Support onboarding workflows for new hires in Americas, ensuring compliance and coordination with internal teams and external partners.
Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
Ensure onboarding documentation and procedures reflect Americas-specific requirements.
Manage open tickets, ensuring timely responses and accurate prioritization.
Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
Help organize internal documentation and training resources under the guidance of the EX Manager.
Assist with operational tasks and process execution to ensure smooth daily workflows.
Identify trends in employee queries and provide input for improving processes and documentation.
Support EX team projects and initiatives as needed.
Collaborate closely with the Employee Experience team on routine tasks and projects.
Maintain strong working relationships with cross-functional teams and external stakeholders.
Receive ongoing mentorship and training to grow in scope and responsibility.

4+ years of experience in HR support, onboarding coordination, or employee mobility, preferably with exposure to Americas markets. Particularly the following countries:
US
Canada
Mexico
Brazil
Familiarity with onboarding processes and employment documentation in international contexts.
Strong organizational and multitasking skills; attention to detail is a must.
Excellent written and verbal communication in English.
Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
Comfortable working in a fast-paced, fully remote team.
A proactive, service-oriented mindset with a genuine interest in people operations and global HR.

Employee Experience Specialist – Americas, US/Canada/LATAM

Key skills