Home
Jobs
Saved
Resumes
Field Service Program Manager at Ciena | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Field Service Program Manager
Ciena
Remote
Website
LinkedIn
Field Service Program Manager
United States
Full Time
1 week ago
$96,900 - $154,700 USD
Visa Sponsor
Apply Now
Key skills
Project Management
Communication
About this role
Role Overview
Lead end-to-end program management for complex, turnkey services solutions supporting high-speed data communications deployments
Translate customer operational requirements into clearly defined plans, milestones, deliverables, and governance models
Act as the primary point of accountability and escalation, proactively managing risks and engaging appropriate resources to resolve issues
Establish and maintain stakeholder matrices, responsibility assignment matrices (RACI), and communication plans across internal and external teams
Monitor program execution to ensure contractual service level agreements (SLAs), cost targets, and profitability objectives are achieved
Develop and track performance metrics to measure product and service outcomes and drive continuous improvement
Build and sustain trusted, long-term relationships with customers and internal partners to support delivery excellence and future growth opportunities
Requirements
5+ years of industry experience in program management, project management, service deployment, or customer service
Proven experience managing complex programs involving multiple stakeholders in a matrixed environment
Strong customer relationship management skills, including issue resolution and executive-level escalation management
Demonstrated ability to manage program financials, including cost tracking, margin, and profitability
Excellent written, verbal, and presentation communication skills
Bachelor’s degree in engineering, computer science, business, or a related field, or equivalent practical experience
Benefits
medical, dental, and vision plans
participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
company-paid holidays
paid sick leave
vacation time
compliance with all applicable laws regarding Paid Family Leave and other leaves of absence
Apply Now
Home
Jobs
Saved
Resumes