Providing roadside assistance in a safe, professional and timely manner
Acknowledging and resolving customer complaints
Processing inquiries received via phone
Identifying customer needs and helping customers using specific features
Analysing and reporting product malfunctions
Assisting in training new employees when requested by management
Updating our internal databases with information about technical issues and useful discussions with customers
Informing customers about new features and functionalities
Following up with customers to ensure their technical issues are resolved

High school diploma or equivalent ( mandatory )
1–3 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role ( preferred )
Native-level German or minimum C1 proficiency ( mandatory )
Fluent in English ( mandatory )
Availability to work in a shift-based schedule ( mandatory )
Familiarity with the automotive industry ( considered an advantage )
Experience using help desk software and remote support tools
Solid understanding of CRM systems
Excellent communication and problem-solving skills

Contact Center Agent – Roadside Assistance

Key skills