Communicate and coordinate with stakeholders in Operations, Engineering, IT, and Quality to gather and document business requirements for critical software systems
Consult the business on current MES capabilities to inform enhancement and future system development
Develop and maintain expertise in CMES/Velocity system integrations, limitations, and control policies
Develop test scripts, release notes, and other content in support of MES release activities – owning your enhancements from inception to deployment
Participate in User Validation Testing and End User Checkouts during MES Releases, including support during weekends
Navigate ambiguous and complex issues with limited information in a timely manner
Investigate technical and configuration issues for CMES/Velocity in partnership with IT and factory stakeholders to support manufacturing execution
Develop and maintain user guides, tipsheets, training content, and other communications material related to MES user access provisioning, audits, and other processes

7+ years of experience working in a manufacturing/production environment
7+ years of experience working in a cross-functional environment
3+ years of experience teaching or explaining concepts to technical and non-technical audiences
Experience managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines in a fast-paced environment
Ability to work any shift and weekends when tests are being performed around the clock
Bachelor’s Degree or equivalent
Experience with Boeing’s CMES and/or Velocity system(s) and business processes
5+ years of experience effectively communicating complex ideas to both technical and non-technical audiences
3+ years of experience in a technical or factory support role requiring root cause analysis and resolution
Familiarity with Boeing lean frameworks, processes and tools
Familiarity with Azure DevOps, HCL Leap, and/or Tableau
Experience writing test scripts
Experience with ERP and CRM systems, such as SAP and/or Salesforce

Business Process Analyst

Key skills