Understand the business and customer requirements of the product set.
Deliver competitive advantage through innovative design.
Identify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors.
Lead the delivery of innovative mobile and/or web projects and enhancements that deliver quality solutions and enhance customer experience.
Deliver excellent customer service and actively promote customer service standards within area of responsibility.
Act as a champion for digital innovation.
Ensure accuracy and timeliness of product execution and pricing.
Engage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting key business objectives.
Prioritize the product backlog.
Engage with third party vendors, including managing the relationship with account managers.

Graduate degree (or equivalent) in a Technology or Digital field, plus 7-10 years of relevant experience in a Digital Retail environment across more than one functional area.
Experience in creating strong customer centric propositions and products and project management.
MBA or related advanced degree (preferred).
Experience working in a global company or matrix reporting organization.

Senior Digital Product Owner

Key skills