About this role

Lead online and onsite training sessions, empowering voize coaches to deliver effective training
Facilitate engaging and motivating training sessions for caregivers to activate the product quickly
Collaborate with Support, Product, and Customer Success teams to solve onboarding challenges
Monitor training effectiveness and revisit training for groups with low engagement
Continuously update and improve training content based on feedback
Conduct onsite visits for low adoption cases to re-engage users

Proven experience in Train the Trainer programs, particularly with large groups
Strong communication and presentation skills, able to engage and motivate users
Experience in training professionals, ideally in the healthcare or caregiving sector
Passion for technology adoption and empowering others to embrace change
Fluent in German (C2), with good knowledge of English
Willingness to travel 2–3 times a week to our customers
ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

Customer Training Manager

Key skills