Greet patients in person and over the phone in a courteous and professional manner
Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
Register new patients and update existing patient information
Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
Process insurance information and verify eligibility
Collect co-pays and process payments
Maintain organized and confidential patient records
Prepare and manage correspondence, reports, and medical documents
Coordinate referrals to specialists and follow up on authorizations
Support medical staff with administrative tasks as needed
Maintain a clean and welcoming front desk and waiting area

High school graduate
Minimum of one year’s experience as a medical assistant in a medical practice environment desirable
Certification as a medical assistant desirable
Graduate of accredited secretarial training school preferred
Knowledge of medical terminology, word processing equipment, and personal computers
Two years of experience in a busy medical practice setting
Knowledge of pre-admission and pre-testing requirements helpful
Working knowledge of insurance regulations and form completion
Must be certified in CPR

Medical Secretary

Key skills