Customer Onboarding Consultant

Role Overview

• Provide advice and support in banking practice formulation and associated best practice improvement tactics
• Responsible for all remediation projects (i.e. PEPs, HRR BOW, HRI, Trigger events, HRR BAU On-boarding, HRR STR
• Suspicious Transactions Reporting)
• Perform gap analysis and transactional analysis for all clients 90 days prior to remediation date
• Work with frontline colleagues to implement the relevant client contact strategy for the regions (e.g. via e-mail/SMS/Visitation/Telephone etc.)
• Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High, Annually; Medium 3yrs, and Low 5yrs
• Update all relevant systems to ensure clients are fully remediated
• Ensure remediation of all deregistered entities to minimize the risk of doing business with entities that are non-compliant to Companies Law
• Perform remediation requirements for all clients in/to be placed in restrictive control
• Manage the special deferrals within the frontline in line with the governance and approval process
• Be an active participant in meetings and provide suggestions for ways of improving client service
• Share best practices and specialist knowledge with the team to improve service delivery
• Create supportive relationships with colleagues and create a sense of team spirit
• Keep abreast of relevant training to the role including own regulatory training completion by due date
• Maintain and continuously look for opportunities to further develop skills and knowledge base
• Build a sound understanding of Relationship Banking knowledge
• Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision

Requirements

• Minimum NQF Level 5 or equivalent qualifications
• 2-3 years Banking experience with at least 1 year exposure in regulatory related functions
• General banking understanding (including client and product knowledge)
• Good understanding of KYC methodology, and regulatory framework
• Knowledge of Remediation and Refresh Standards
• Understanding of quality standards
• Strong interpersonal and relationship skills

Benefits

• Equal opportunity, affirmative action employer