About this role
Role Overview
- Own and lead day-to-day community operations
- Manage the content calendar for Novo’s priority social and community channels
- Develop scalable processes, playbooks, and frameworks
- Monitor community health, sentiment, and emerging risks
- Launch initiatives that grow participation, sentiment, and long-term community value
- Partner with the marketing team to integrate community into broader brand and growth campaigns
Requirements
- 6–8 years of experience in community management, integrated marketing, or social/brand marketing for a consumer-facing or SMB-facing brand
- Proven experience growing and engaging online communities across multiple platforms (LinkedIn, Meta, Reddit, Circle, etc.)
- Strong instincts for tone, voice, and the dynamics of online culture
- Experience with owning social listening tools and content calendar publishing
Benefits
- Learning and development budgets to help you grow and bond with your team
- Positive, inclusive, supportive culture cheering you on your journey
- Opportunities to work with very new technologies and architecture patterns
- Offices in NYC and India