About this role
Role Overview
- Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud.
- Utilize various fraud detection tools to identify and prevent fraud proactively.
- Accurately document fraud attempts, trends and loss events.
- Speak to account holders, victims and fraudsters to gather further information.
- Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments.
- Analyze dispute cases and merchant documentation to determine chargeback eligibility.
- Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements.
- Ensure all alerts and cases are handled in an efficient and timely manner.
Requirements
- Some college, with preference for Business, Criminal Justice, or Finance-Related concentration preferred but not required.
- At least 3 years of experience in fraud detection, investigation or a related field.
- Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred but not required.
- Past experience working in a financial institution or in a fintech environment.
- Fraud certification desired.
- Exceptional attention to detail.
- Ability to multi-task and function efficiently in a high volume, fast paced environment.
- Proficient in Microsoft Office applications.
Benefits
- Annual Cash Bonus and Equity Options commensurate with the role level and experience.
- Fully Remote.
- 401(k) plan.
- Insurance
- Health, Dental, and Vision.
- Time Off