Encompass Administrator

Role Overview

• Administer and maintain the ICE Mortgage Technology Encompass platform, including user setup, role assignments, permissions, and vendor account management.
• Configure, maintain, and optimize: Custom fields, Input forms, Loan templates, Dashboards and reporting, Workflow automation, Task-based processes, eFolder settings and document libraries.
• Manage and enhance the TPO platform to ensure functionality, usability, and a seamless experience for external partners.
• Create, manage, troubleshoot, and update Encompass Business Rules and automation logic, including: Field Data Entry Rules, Milestone Completion Rules, Loan Form Printing Rules, Persona-Based Rules, Trigger and Automated Condition Logic, Input Form Logic and Custom Field Automation.
• Implement and maintain workflow automation processes to improve operational efficiency and ensure compliance standards are met.
• Develop and maintain field triggers, automated workflows, and milestone controls to support mortgage operations.
• Test, validate, and deploy Encompass enhancements, system updates, and new functionality.
• Maintain clear documentation related to system configurations, processes, and enhancements.
• Provide ongoing support and communication to end-users regarding system updates, functionality, and issue resolution.
• Support onboarding and offboarding processes, including user access management and security controls.
• Collaborate with internal stakeholders to gather business requirements and implement system improvements aligned with organizational goals.
• Manage integrations with third-party vendors and maintain related system access and functionality.
• Partner with Operations, Processing, Underwriting, Closing, and IT teams to support business initiatives and process optimization.
• Perform other duties as assigned to support team and company objectives.

Requirements

• Minimum 3+ years of experience administering and supporting the ICE Mortgage Technology Encompass platform.
• Strong knowledge of Encompass system administration, including user setup, personas, roles, permissions, and security management.
• Bachelor’s degree in Information Technology, Business Administration, Mortgage Banking, or related field preferred.
• Hands-on experience configuring and maintaining custom fields, input forms, loan templates, dashboards, reports, workflow automation, and task-based processes.
• Experience managing and optimizing TPO platforms and supporting third-party originator relationships.
• Advanced understanding of Encompass Business Rules, including Field Data Entry Rules, Milestone Completion Rules, Loan Form Printing Rules, Persona-Based Rules, and trigger logic.
• Proven ability to develop and maintain workflow automation, milestone controls, and automated processes within Encompass.
• Experience testing, validating, and deploying system enhancements, integrations, and platform updates.
• Knowledge of mortgage operations, including Processing, Underwriting, Closing, and Compliance workflows.
• Ability to troubleshoot system issues, identify root causes, and implement effective solutions in a timely manner.
• Experience supporting third-party vendor integrations and maintaining related system functionality and access.
• Strong analytical, organizational, and problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills with the ability to support and train end-users across departments.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in documenting system configurations, workflows, and process enhancements.
• Experience supporting onboarding/offboarding processes and maintaining user access controls and security standards.
• Collaborative mindset with the ability to partner cross-functionally with Operations, IT, and business stakeholders.
• Encompass Administrator Certification or related industry certifications preferred.

Benefits

• Competitive compensation
• Performance-based bonuses
• Opportunities for career advancement and innovation