Works directly with clients and employees to answer questions and resolve their issues
Loads and maintains all service activities in BenefitPoint
Resolves enrollment and termination issues
Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters
Provides members with assistance for appeals and other service matters
Answers or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA
Works with service teams and service team members to ensure continuity of workflow and processes between teams
Maintains an assigned book of cases and stays in regular contact with all key client contacts
Proactively calls key contacts to check-in and for fact finding
Assists with the training of new hires in their duties
Prepares reports giving details of complaints and service requests on a monthly basis
Shares new and unique information with other HUB service team members
Maintains organized filing systems and timely submits all employee paperwork
All other duties and special projects as assigned

5+ years of experience in employee benefits including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation
Highly organized, technical and analytical skills
Ability to operation independently and in a team setting
Client service mentality with active listening skills
Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher
Must also be comfortable with Adobe Acrobat Standard
Excellent written and verbal communication skills
Bachelor’s degree from an accredited university preferred; High School Diploma required

Senior Employee Benefits Account Manager

Key skills