Customer Support Quality Assurance Manager

Role Overview

• Drive product excellence by leading quality assurance programs, improving processes, and ensuring compliance across production.
• Oversee quality plans, audits, corrective actions, and documentation to maintain high standards and support continuous improvement.
• Lead QA initiatives to meet production, quality, and customer‑service goals.
• Develop and implement quality plans, hazard analyses, and control procedures.
• Manage QA budgets, monitor performance, and drive corrective actions.
• Validate and improve quality processes, specifications, and documentation.
• Conduct audits, resolve quality issues, and collaborate cross‑functionally to support product improvements.
• Prepare quality reports and track trends to prevent recurrence of issues.

Requirements

• BS/BA in mechanical engineering or electrical engineering or relevant field
• 5+ years of experience in Mechanical, Thermal or Electrical Engineering
• Excellent organizational, communication and leadership skills with results driven approach.

Benefits

• Equal Employment Opportunity and Affirmative Action Employer encouraging diversity in the workplace.