Customer Care Specialist
United Kingdom
Full Time
3 weeks ago
Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Guiding customers through policy purchases through phone, email, and live chat
- Tailoring products to meet individual needs;
- Ensuring accurate data entry and document verification;
- Advising on post-sale modifications;
- Exploring cross-selling opportunities
Requirements
- Customer care experience: A minimum of 2+ years in similar roles is essential;
- Regulatory know-how: Experience in an FCA regulated environment or a good understanding of FCA regulations;
- TCF principles: A strong belief in Treating Customers Fairly (TCF) principles;
- Exceptional communication: Stellar communication skills and a knack for teamwork;
- Independence: The ability to organise your work independently.
Benefits
- Hybrid working, with a mix of home and office days.
- Access to learning resources, mentorship and a growth plan tailored to you.
- Private healthcare, gym discounts, wellbeing programs and mental health support.