Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation
Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities
Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth
Coordinate the execution of medium to complex research projects, ensuring timely delivery of results
Provide full guidance for sampling strategy development and monitor fieldwork performance
Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle
Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations
Supporting clients from EMEA region

2-4 years of experience in both account management and/or project management within the market research or online panel industry
Strong communication and interpersonal skills
Fluent English , both spoken and written
Fluent German would be an advantage
Excellent problem-solving abilities
Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed
Ability to work independently and as part of a team
Proficiency in using CRM software and Microsoft Office Suite
Research/Statistics/Data Science background is a bonus

Account Manager – Market Research, EMEA

Key skills