Inside Sales Representative

Role Overview

• Proactively identify and engage potential customers through outbound outreach (calls, email, digital channels, and social selling)
• Build and maintain a healthy pipeline of qualified opportunities aligned to RIS priorities
• Assess customer needs, business challenges, budget, and decision-making criteria
• Convert marketing-qualified leads (MQLs) into sales-qualified opportunities (SQLs)
• Route high-quality opportunities to field sales with strong context and next steps
• Develop a strong understanding of RIS solutions, value propositions, and competitive positioning
• Conduct discovery conversations and deliver tailored solution messaging that aligns to customer outcomes
• Address objections and articulate business value to advance deals
• Support market penetration campaigns and targeted account initiatives
• Partner with field reps on account strategy, deal progression, and follow-ups
• Deliver virtual presentations, demos, and solution overviews to prospects
• Maintain accurate and timely updates in CRM (e.g., Salesforce)
• Track activities, pipeline health, and conversion metrics
• Ensure strong sales hygiene and process adherence
• Stay informed on industry trends, customer needs, and competitive landscape within retail and industry verticals
• Provide insights and feedback to marketing, product, and sales leadership
• Analyze performance data to optimize outreach and conversion strategies
• Mentor and support junior inside sales team members
• Contribute to campaign execution, playbook development, and best practices

Requirements

• High school diploma or equivalent experience required; bachelor’s degree preferred
• 6–8+ years of experience in inside sales, business development, or quota-carrying sales roles
• Proven track record of meeting or exceeding sales targets and pipeline generation goals
• Experience supporting field sales teams in a B2B environment
• Experience selling into retail, manufacturing, or industry verticals
• Familiarity with solution-based or consultative selling methodologies
• Certified Inside Sales Professional (CISP) or similar certification
• Pipeline generation and prospecting skills
• CRM proficiency (Salesforce or similar)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave