About this role

Serve as the main administrative support for practice providers in the department
Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication
Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients
Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards
Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians

Experience in customer service/patient service is strongly preferred
Strong communication skills and ability to work in a rapid, high-stakes environment
Inclusive collaboration skills to work effectively within a multidisciplinary team
Experience working in EPIC is a plus

Office Coordinator – Hospital Operations

Key skills