Customer Service Supervisor

Role Overview

• Responsible for the day-to-day supervision and management of a remote team of customer service representatives
• Enable the team to deliver exceptional service
• Achieve client service expectations
• Manage staff development

Requirements

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• Minimum 3 – 5 years customer service experience in a call center
• Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
• Demonstrated experience with managing client advocacy cases
• Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
• Strong organizational skills
• Proficient with Microsoft Office Suite
• Excellent written and verbal communication skills
• Bilingual English/Spanish preferred

Benefits

• Health Benefits’ service objectives
• Staff development
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Annual incentive bonus plan