Practice Director

Role Overview

• Develop and communicate the strategic direction and goals of the practice in alignment with broader organizational objectives.
• Create and execute on initiatives that move the practice forward — and adjust course when the market demands it.
• Partner with leadership to build annual OKRs and drive accountability toward achieving them.
• Manage and mentor Practice Managers who oversee project managers, consultants, solution architects, developers, and team leads.
• Provide guidance and support across the practice as a whole, fostering a high-performance, people-first culture.
• Monitor and optimize team utilization to maximize efficiency and productivity.
• Set the direction for practice methodologies, ensuring the team operates consistently and at a high standard.
• Stay current with industry trends and emerging best practices to keep the practice competitive and innovative.
• Serve as the senior escalation point for complex client and project issues — bringing calm, clarity, and resolution when it matters most.
• Identify skill gaps within the team and build strategies for training, upskilling, and long-term development.
• Review Statements of Work to ensure alignment with practice goals.
• Negotiate credits and manage client expectations to protect both satisfaction and profitability.
• Own the financial performance of the practice — including revenue targets, utilization goals, profitability, and cost management.
• Contribute to decisions around the tools and applications that support practice operations, with an eye toward efficiency and scalability.

Requirements

• Proven leadership experience in a consulting practice, professional services firm, or similar environment.
• Strong understanding of project management methodologies and how they apply in a fast-moving consulting context.
• Financial acumen — comfortable owning a P&L, managing utilization targets, and driving revenue goals.
• Exceptional communication and interpersonal skills, with a demonstrated ability to lead, motivate, and develop teams.
• Track record of building and executing strategic plans that deliver measurable business outcomes.
• Ability to thrive in a fast-paced, dynamic environment and adapt as priorities shift.
• Bachelor's degree in a relevant field, or equivalent experience.
• Experience in a Microsoft Dynamics or ERP consulting environment (Nice to Have)
• Familiarity with SOW development, credit negotiations, and professional services commercial models (Nice to Have)
• Experience partnering with executive leadership on OKR frameworks and organizational planning (Nice to Have)

Tech Stack

• ERP

Benefits

• Competitive benefits package (medical, dental, vision)
• Generous PTO and company-observed holidays
• 401(k) with employer match
• Professional development opportunities
• People-first culture backed by Pine Services Group