Senior Field Service Technician, Data Center CoE

Role Overview

• Lead on‑site customer engagement — Serve as ABB’s primary representative, ensuring strong communication, professionalism, and customer satisfaction.
• Execute service work with urgency — Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution.
• Identify system and operational improvements — Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.
• Communicate service opportunities — Capture and relay upgrade, service, and modernization opportunities to internal account teams.
• Coordinate site preparation and subcontractors — Prepare job sites, support project teams, and oversee subcontractor activities.
• Perform advanced field service tasks — Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.
• Ensure materials and equipment readiness — Prepare material lists and verify availability and quality of all required parts and tools.
• Drive continuous improvement initiatives — Recommend and implement improvements to processes, products, and service delivery.
• Complete technical documentation — Produce accurate reports, test records, and customer‑signed documentation for all assignments.
• Provide technical consulting and mentorship — Act as a subject‑matter expert, coach colleagues, support certifications, and train customers.
• Perform duties in Power Delivery & Electrification — Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.
• Champion safety and compliance — Uphold ABB’s safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

Requirements

• Progressive electrical engineering experience — HS diploma/GED with 10+ years hands‑on experience; OR associate/trade certification with 8+ years; OR bachelor’s with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment.
• Advanced electrical design expertise — Advanced theoretical experience across all aspects of electrical design.
• Comprehensive code and standards knowledge — Strong knowledge of NEC, safety codes, regulations, and QA requirements.
• Strong communication capabilities — Excellent oral and written communication skills for technical and non‑technical audiences.
• Analytical and quality‑driven mindset — Proven ability to analyze issues, improve processes, and drive quality outcomes.
• Cross‑functional collaboration — Able to work effectively with maintenance teams, engineering groups, and management stakeholders.
• Leadership and project oversight — Project management or supervisory experience with demonstrated ability to lead and influence customers and peers.
• Technical software proficiency — Skilled in MS Office, Google Suite, and project/issue‑tracking platforms such as BIM, Compass, CxAlloy, and Procore.
• Preference will be given to candidates with experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), and relay testing/configuration (Siemens, ABB REX640/SSC600/REF615/REG615, SEL, Multilin), plus RTAC configuration.
• Language and work authorization — Must be fluent in written and conversational English and currently authorized to work and live in the United States.

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.