Build meaningful customer relationships
Become a trusted partner throughout the customer journey
Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups
Build long-term relationships focused on trust, engagement, and success
Advocate for customer needs internally
Monitor customer health, engagement trends, platform usage, and adoption metrics
Identify churn risks proactively and develop retention strategies
Support customers in maximizing value and outcomes
Improve customer engagement and long-term adoption
Identify opportunities to increase engagement and account expansion within existing customers
Support renewals, customer development initiatives, upsell opportunities, and account growth efforts
Collaborate with internal teams to improve customer experience and outcomes
Gather customer feedback and identify improvement opportunities
Support continuous improvement initiatives
Help create memorable customer experiences that drive loyalty and long-term partnerships

Advanced / Fluent English communication skills (near-native preferred)
Must currently live in Guadalajara, Jalisco
Valid US Visa (required)
3+ years of experience in:
Customer Success
Account Management
Client Success
Customer Engagement
Relationship Management
Experience managing customer relationships and customer portfolios
Strong communication and stakeholder management skills
Comfortable working in dynamic, evolving, and fast-paced environments
Customer retention metrics
Customer engagement KPIs
Renewals
Upsell / cross-sell exposure
Account growth initiatives
Customer adoption strategies
SaaS, technology, healthcare, senior living, staffing, or customer-centric environments is a PLUS.
CRM platforms (HubSpot, Salesforce, etc.)

Christmas Bonus: 30 days, to be paid in December.
Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
Dental Insurance: Always smile with confidence!
Life Insurance: (Death and MXN Disability)
Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
Cell Phone Reimbursement & Transportation Subsidy.
Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
Multicultural Exposure: Work with operations within Mexico and United States.
MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
Exclusive Discounts: Benefits with different companies for being part of MezTal.
Academic Agreements: Access to national universities and language schools.

Customer Success Manager – Growth, Retention

Key skills