Account Manager

Role Overview

• Build strong, trusted relationships with clients, becoming a reliable day-to-day partner across ongoing retainers and growth plans
• Develop a strong understanding of each client’s business, priorities, and commercial goals to support long-term success
• Support strategic account planning, helping clients prioritise initiatives that drive growth and improve performance
• Lead clear, confident communication across meetings, project management platforms, and written updates
• Help identify opportunities to add value across accounts through proactive recommendations and ongoing collaboration
• Coordinate ongoing account activity across multiple retained clients, ensuring priorities, timelines, and deliverables remain organised and on track
• Use project management software to manage workflows, maintain visibility across accounts, and support efficient collaboration between teams
• Work closely with developers, designers, strategists, and specialist teams to ensure work progresses smoothly and aligns with wider account goals
• Proactively identify risks, blockers, or gaps in delivery and work collaboratively to resolve them effectively
• Support roadmap planning and ensure priorities remain aligned with client objectives and business needs
• Foster strong cross-functional collaboration, helping teams stay aligned, informed, and focused on shared outcomes
• Contribute to the continuous improvement of internal processes, workflows, and ways of working across account delivery
• Support a positive, collaborative team culture built on communication, accountability, and mutual respect
• Balance multiple priorities with confidence, adaptability, and a calm, solutions-focused approach
• Stay informed on Shopify updates, ecommerce trends, and emerging digital best practices
• Bring proactive ideas and insights into client conversations and internal discussions
• Support strategic thinking across accounts by helping identify opportunities for optimisation, innovation, and long-term growth

Requirements

• Strong organisational and time management skills, with the ability to manage multiple clients, priorities, and deadlines simultaneously
• Excellent written and verbal communication skills, with confidence leading client conversations and translating technical or strategic information clearly
• Experience coordinating cross-functional teams
• Comfortable using/willing to learn project management tools and structured workflows (e.g. Wrike, Asana, ClickUp, Monday, Jira)
• Proactive problem-solving mindset, with the ability to identify risks and keep momentum moving
• Strong attention to detail and ability to maintain high standards across delivery and communication
• Confident working in a fast-paced, changing environment with multiple moving parts

Benefits

• 30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5
• Flexible working hours during the day
• Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate)
• Employee Assistance Programme with 24/7 access to services
• Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office)
• MacBook Pro (or your preferred choice of tech)
• The opportunity to work with ambitious, fast-growing brands on exciting and evolving ecommerce strategies
• Opportunities for career development within a highly collaborative and growing agency
• Regular company socials and events
• Opportunity for occasional travel to client meetings and conferences