Partner with sales teams to understand client needs, pain points, and business objectives
Design and present end-to-end CX solutions, including processes, and service models
Lead discovery sessions, workshops, and solution demonstrations with stakeholders
Translate business requirements into functional solution designs
Develop compelling proposals, solution architectures, and value-based narratives
Support RFP/RFI responses with CX strategy, solution design, and cost estimates
Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment
Provide thought leadership on CX trends, best practices, and emerging technologies
Contribute to go-to-market strategies, solution offerings, and reusable assets
Support transition from sales to delivery, ensuring continuity and clarity of solution intent

Bachelor’s degree in Business, Technology, or related field (Master’s preferred)
5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
Strong understanding and use of cost modeling tools or Workforce Management Tools
Experience with Medicaid or Commercial MCO systems and platforms
Experience CX platforms (AWS, Verint, CRM solutions, etc.)
Ability to translate complex concepts into clear CX business value
Strong presentation, storytelling, and stakeholder engagement skills
Experience supporting enterprise clients and complex solution sales cycles

CX Solution Consultant

Key skills