Administers client support systems and hardware; Maintains existing systems and designs and implements new systems.
Provides education, training and mentoring for Service Desk staff
Responsible for developing solutions for complex client support needs
Customer service focus, responsible for ensuring ticket SLAs compliance and escalation needs
Resolves escalated Service Desk and Client System support tickets and provides Service Desk escalation support that is not resolvable at the tier I, II or III levels
Provides IT project implementation support for client systems as required
Evaluates customer needs and makes technical recommendations that comply with current enterprise IT standards and technical guidelines
Develops and maintains support documentation for client systems
Installs, upgrades and maintains hardware and software for client systems: operating system, drivers, patches and other application components for client platforms

Bachelor’s degree or equivalent and/or IS industry certifications preferred
CompTIA A+, ITIL, MCDST, HDI, MCPID, Citrix Xen App/Desktop, PMI/PMP or other IT certifications preferred
2 years of experience with IT support preferred, Healthcare IT experience is beneficial
Proficiency with Windows in a networked environment
Proficiency with client hardware including desktop, laptop and mobile device support
Knowledge of enterprise systems and customer support
Knowledge of SCCM, GPO, Citrix, AD and advanced client systems preferred
Demonstrated proficiency with incident management

Competitive salary and generous paid time off
Free parking
Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
Company subsidized onsite fitness and wellness center "if applicable"
Pre-paid tuition to pursue professional development, additional certifications, and degree programs
Comprehensive health, dental, and vision coverage
401 (a) and 403 (b) retirement savings plan

Client Systems Analyst

Key skills