Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
Use independent judgement and discretion when handling matters related to assigned accounts.
Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.
Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction.
Serve as trusted advisor to client during implementation and post-implementation.
Retain, grow, and expand book of business by identifying opportunities to expand services with additional products.
Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence.
Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers.
Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis.
Work independently as well as foster a positive team environment to best serve our customers.

Bachelor's Degree preferred
1+ years of experience creating and maintaining successful customer relationships required
Account Management experience a plus
Exposure to benefits administration or HR compliance a plus
Proficiency in Microsoft Office Suite
In-depth knowledge of FMLA compliance a plus
Ability to travel up to 25% of the time
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer.

Account Representative – Absence

Key skills