Program Manager, Technology Adoption – Key Initiatives

Role Overview

• Partner directly with the CEO and leadership team to translate strategic priorities into clear workstreams, milestones, owners, and deadlines.
• Establish and manage an operating cadence across key initiatives, including weekly status reviews, leadership updates, adoption tracking, and issue escalation.
• Drive accountability across departments by ensuring commitments are clearly documented, followed up on, and completed.
• Prepare executive-level updates, decision memos, meeting agendas, dashboards, and operating reports as needed.
• Identify execution gaps, bottlenecks, and organizational blockers, and work with leadership to resolve them quickly.
• Serve as the business-side owner for adoption of Connor’s internal technology platforms, AI-enabled tools, and new operating workflows.
• Work with business teams to ensure new tools are incorporated into day-to-day processes rather than remaining optional or underutilized.
• Partner with technology and operations stakeholders to gather feedback, prioritize adoption blockers, and improve usability from a business-process perspective.
• Develop adoption plans, training materials, communications, SOPs, and rollout playbooks for new tools and workflows.
• Track adoption metrics, usage patterns, compliance with new processes, and business impact.
• Project manage cross-functional initiatives related to platform rollout, workflow modernization, operational improvement, and AI-enabled service delivery.
• Maintain initiative roadmaps, project plans, risk logs, dependency trackers, and executive dashboards.
• Coordinate across subject-matter experts, delivery teams, technology resources, and leadership to ensure projects move forward with urgency.
• Ensure that business requirements, operational workflows, and adoption needs are clearly communicated to technology teams.
• Help prioritize work based on business value, client impact, workforce readiness, and executive direction.
• Act as a central coordination point across teams to ensure employees understand what is changing, why it matters, and what is expected of them.
• Reinforce adoption expectations across the organization and escalate non-adoption or process breakdowns where appropriate.
• Support a culture of accountability, continuous improvement, and technology-enabled execution.
• Map current-state and future-state workflows across key business functions.
• Identify opportunities to streamline manual processes, reduce duplication, improve data quality, and increase operational visibility.

Requirements

• 7+ years of experience in project management, operations, consulting, business transformation, Program Manager, program management, or a similar execution-focused role.
• Demonstrated ability to manage cross-functional initiatives in a fast-paced, professional services, consulting, software, technology, or advisory environment.
• Strong project management skills, including ownership of milestones, dependencies, timelines, risks, and stakeholder communication.
• Proven ability to drive adoption of new tools, processes, systems, or workflows across a business.
• Excellent executive communication skills, including the ability to synthesize complex issues into clear updates, recommendations, and action plans.
• Strong organizational judgment and ability to influence without relying solely on formal authority.
• Comfort working with senior executives and holding teams accountable to agreed-upon priorities.
• High degree of ownership, urgency, discretion, and follow-through.

Benefits

• Flexible working environment
• Paid mental health days
• Generous vacation package
• Competitive compensation