About this role

Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services
Investigate outages, performance issues, and configuration-related incidents
Deliver Tier 1–2 support and escalate complex issues with detailed analysis
Restore services through fixes, workarounds, or configuration adjustments
Collaborate with Microsoft and internal teams to resolve advanced platform issues
Accurately document incidents, resolutions, and knowledge articles
Contribute to continuous improvement of support processes, runbooks, and documentation

2–5 years of experience in technical support, cloud support, or similar environments
Hands-on knowledge of Microsoft Azure and Microsoft 365
Strong troubleshooting and analytical problem-solving skills
Familiarity with Azure Portal and Microsoft 365 Admin Center
Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)
Experience working with ticketing systems such as Zendesk or Jira
Strong communication skills with a customer-first mindset
Ability to prioritize and manage multiple incidents in a fast-paced environment

Technical Support Engineer – Microsoft Azure, Microsoft 365

Key skills