Performs transactional and administrative tasks related to employee personal and job data changes
Delivers physical record and document management services
Ensures employee and organization data integrity and compliance.
Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)
Provides regular status updates to employees and partners, maintaining contact until request is resolved
Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners
Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required
Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system
Properly escalate complex enquiries to the next level of support or relevant subject matter experts
Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base

Degree in HR/ Social Sciences/ Administration or similar
Strong organizational and time-management skills
Excellent interpersonal skills
verbal and written communication skills with the ability to interact professionally with a diverse group of people
Ability to ask the relevant questions to understand and clarify issues
Ownership and capability of working independently, taking initiative, and following up on assigned projects
Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
Mandatory English and Spanish (written and spoken).
Extra languages are valued (e.g. Arabic; French; Italian; German; Swedish)
Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus).

Operational Excellence: We are pioneering the next era of business services by re-engineering and automating processes with RPA and Generative AI.
Our DNA of Care: We believe that high performance thrives in a culture of wellbeing.
Future-Leader Engine: With our "Grow with GBS" initiative, we don’t just hire talent—we groom the future leaders of the Air Liquide Group.

EDM Analyst, Spanish Speaker

Key skills