Project Delivery Ownership – Plan and manage end-to-end delivery across multiple IT projects, ensuring timelines, scope, and quality are met.
Client Management – Act as the main point of contact for clients, maintain strong relationships, manage expectations, and ensure high satisfaction levels.
Team Leadership – Lead cross-functional delivery teams (PM, Dev, QA, BA), drive productivity, resolve roadblocks, and ensure accountability.
Resource & Budget Control – Manage team capacity, delivery budgets, and utilization while optimizing resources for project success.
Risk & Issue Management – Identify risks early, define mitigation plans, handle escalations, and maintain delivery stability.
Change Management – Evaluate and manage change requests, assess impact on scope and timelines, and align stakeholders.
Delivery Governance & Reporting – Ensure delivery standards are followed and provide clear status reporting to stakeholders and leadership.
Continuous Improvement – Drive delivery excellence through process optimization, best practices, and lessons learned.

5+ years of experience in IT project delivery or program management
Hands-on experience leading software delivery teams
Strong understanding of SDLC, Agile/Scrum, and delivery frameworks
Experience managing enterprise clients and complex delivery environments
Strong technical background (ability to understand architecture, APIs, integrations and data flows)
Experience working with Jira, Azure DevOps, Confluence or similar tools
Excellent communication, leadership, stakeholder management, and client relationship management skills
Strong problem-solving mindset and decision-making capability.
Nice to Have: Background in software engineering, system integration, data management, and cloud
Certifications: PMP, PSM, Prince2, Agile Delivery
Experience working with global distributed teams

Delivery Manager

Key skills