Research deeply to understand how our technical solutions work and how customers use them.
Write and maintain product documentation for delivery to customers, including user and system administration guides, operations manuals, and release documentation.
Collaborate with Subject-Matter Experts (SMEs) and cross-functional teams in an Agile environment.
Put yourself in the customer’s shoes to craft documentation that’s clear, accurate, and actionable.
Combine written content with visuals, diagrams, and examples to enhance comprehension.
Ensure documentation meets company and industry standards for consistency and tone.
Manage document revisions using version control systems.

Bachelor’s degree in English, Communications, Computer Science, or a related field.
5+ years of experience as a Technical Writer in a software or telecommunications environment.
Strong technical aptitude and ability to quickly grasp complex products, architectures, and tools.
Experience producing documentation for software, platforms, or network systems.
Familiarity with Agile methodologies, version control, and standard authoring tools (e.g., MS Word, Confluence, Jira, Acrobat, FrameMaker, MadCap Flare, or similar).
Excellent English writing skills and exceptional attention to detail.
A genuine passion for helping users succeed through well-structured, empathetic documentation.
Minimum de 5 ans d’expérience en rédaction technique dans le domaine logiciel ou des télécommunications.
Excellente capacité à comprendre et vulgariser des concepts techniques complexes.
Expérience en documentation de logiciels, plateformes ou systèmes réseau.

Technical Writer

Key skills