About this role
Role Overview
- Dispatch and coordinate Field Service Technicians for all offsite work
- Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
- Review and verify technician work; escalate issues as needed
- Manage incoming service calls and assign resources accordingly
- Maintain compliance with DOT regulations and technician logs
- Review inspection reports, repair orders, and timecards for accuracy
- Update and maintain the Customer Interaction Center daily
- Communicate with customers and internal teams to minimize equipment downtime
- Partner with the Service Manager to improve operations and customer satisfaction
- Support scheduling, including on-call rotations and reporting
- Travel as needed (10–25%) based on business needs
- Ensure adherence to safety standards and participate in CTOS and OEM training
Requirements
- High School Diploma or equivalent (GED)
- Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
- 5+ years of experience in heavy equipment, truck, or construction machinery repair
- Strong knowledge of: Hydraulics, Electrical systems, Chassis and track equipment, Utility equipment (cranes, digger derricks, hi-rail)
- Ability to read and interpret technical manuals and diagnostics
- Comfortable using laptops/diagnostic tools
Benefits
- Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Dependent Life Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Extended Health Care Coverage
- Virtual Health Services
- Employee Assistance Program (EAP) & Travel Assistance
- RRSP (Registered Retirement Savings Plan)
- Paid Vacation, Holidays & Sick Days