About this role

oversee end-to-end order management, customer delivery, and installation operations across the U.S. market
ensure a seamless customer experience from order confirmation through final installation
manage stock allocation and inventory planning
lead delivery and installation operations for high-quality execution and customer satisfaction
monitor operational expenses including logistics, vendor services, installation costs, and supplies
establish and track KPIs including on-time delivery, installation quality, customer satisfaction, and cost per install

approximately 3–5+ years of experience in operations, logistics, supply chain, field service delivery, or installation management within a fast-paced environment
proven track record managing third-party vendors, installers, or field service providers
highly organized and operationally disciplined
strong problem-solving abilities and financial acumen
customer-focused and solutions-oriented

extended health and dental benefits
three weeks of vacation plus a birthday off
one week of sick leave
four weeks of remote work
health or wellness spending account
annual Operations Performance Bonus tied to operational KPIs and business performance (up to 14% of base salary)

Operations and Logistics Lead

Key skills