Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production
Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks
Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers
Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues
Verify defect fixes to make sure they are done to specified requirements
Triage and verify package change content
Escalate content issues to management as needed when other SANS teams need to perform fixes
Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects
Assist with data collection for training and improving Quality Tester performance
Track and update daily production task dashboards
Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required
Perform other related duties as assigned.

Bachelor’s degree or equivalent work experience
Strong attention to detail
Ability to work efficiently on multiple projects simultaneously
Ability to communicate with remote team members clearly and precisely
Unrestricted authorization to work in the USA; visa sponsorship is not available.
Minimum 1 year experience working in a Quality role or related field (Preferred)
Familiarity with Microsoft office products and Smartsheet (Preferred)
Familiarity with ServiceNow a plus (Preferred)
Experience working with issue management software a plus (JIRA, Redmine, etc.) (Preferred)

Financial Benefits : Competitive base salary, bonus opportunities, and a 401(k) plan with company match.
Health & Wellness : Robust medical, dental, and vision plans; company-provided short term disability; optional long-term disability, supplemental life and AD&D insurance for employees and dependents; voluntary benefits including accident insurance and identity theft protection; fitness and wellness programs; and a company paid employee assistance program (EAP).
Time Off & Flexibility : Generous paid time off, including volunteer time.
Learning & Development : Access to professional development and SANS training opportunities.

Quality Control Analyst

Key skills