Holistic onboarding: You are responsible for the successful implementation of our merchant tool with new customers, conduct training sessions, and ensure that all features are used optimally.
Quality support: Using HubSpot CRM, you handle customer inquiries not only by processing them but by resolving them with technical depth and foresight.
Product configuration: You independently make the necessary settings in the merchant tool to tailor the software precisely to the customer’s needs.
Knowledge transfer: You document best practices and maintain our knowledge base to sustainably secure service quality.
Strategic consulting: You conduct solution-oriented conversations by phone and support our customers in digitizing their processes with our help.

Relevant experience: You have a background in customer support, account management, or a consultancy-intensive service.
Confident presence: You are a strong communicator, have an excellent command of German, and convey calm and competence even in complex situations.
Solution-oriented approach: You think proactively and strive to resolve inquiries completely on the first contact.
Good IT user skills: You work confidently with modern CRM systems (ideally HubSpot) and orient yourself quickly in software interfaces.
Structure & precision: You work conscientiously and value clear documentation.

Long-term perspective: A permanent employment contract in an established, owner-managed IT company.
Professional tools: High-quality Apple hardware and state-of-the-art software infrastructure for efficient work.
Structured onboarding: We invest in you and prepare you thoroughly for our products and processes.
Responsibility: A work environment where your expertise is valued and you have direct influence on customer satisfaction.
Central location: A modern workplace with very good accessibility.

Customer Success & Onboarding Manager

Key skills