Support the optimization, design, development, and maintenance of enterprise tolling technology solutions
Work closely with internal technical teams and external business stakeholders to analyze operational systems
Document business requirements and translate business needs into actionable technical specifications
Partner with business stakeholders and project teams to understand operational workflows
Conduct root cause analysis to identify system deficiencies and recommend effective business and technical solutions
Analyze enterprise tolling systems and document current-state and future-state business processes
Gather, document, and manage detailed business requirements and user stories
Decompose requirements into Epics, Features, and actionable user stories
Support backlog management, user story development, testing coordination, and solution validation
Develop process flows, context diagrams, data flow diagrams, and other business analysis artifacts
Define testing objectives and develop detailed test plans and test cases
Execute functional and regression testing activities to validate system changes
Coordinate and facilitate User Acceptance Testing (UAT) with business stakeholders
Work effectively with cross-functional teams, technical staff, and executive leadership

Advanced understanding of enterprise data management concepts and tools with 8+ years of experience
8+ years of experience delivering business and systems analysis artifacts
5+ years of experience as an Agile Business Analyst with strong knowledge of Scrum methodologies
5+ years of experience organizing and maintaining Product and Sprint backlogs
5+ years of experience translating client and product strategy requirements into application requirements and user stories
5+ years of experience defining acceptance criteria and managing the acceptance process with development teams
5+ years of experience demonstrating exceptional written and verbal communication skills while collaborating with diverse stakeholders and customers
Strong proficiency in business process management concepts and BPM tools
Strong experience creating business process models and workflow documentation
Experience working with large, multi-module enterprise systems
Proficiency with Microsoft Office Suite including Word, Excel, Access, Outlook, Visio, PowerPoint, and Project Server
Experience with Application Lifecycle Management (ALM)
Must physically reside within the United States for the duration of the assignment
Must be able to travel to Richmond, VA as needed for meetings
Must be able to report onsite in Richmond, VA to pick up equipment
Must participate in a virtual webcam interview
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Compensation range: $43 – $63 per hour
Hybrid work arrangement
Candidates must be available to attend meetings in Richmond, VA as needed
Contract may be extended beyond June 30, 2026, potentially for 12+ additional months

Tolling Business Analyst 4

Key skills