Customer Success Manager
Dubai, Dubai, United Arab Emirates
Full Time
1 week ago
Visa Sponsorship
Key skills
CommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Engage with 'accounts at risk' to prevent churn
- Drive product adoption and maximize customer value
- Escalate complex issues
- Debug and resolve workflow issues
- Drive onboarding and deployment for new clients
- Deliver training sessions to customer teams
- Share customer insights with the product team
Requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
- Tech-savvy, with the ability to debug and investigate technical workflows
- Strong communication and proactive, with a "get stuff done" attitude
- Comfortable working independently and managing multiple priorities
- Fluent in English
- Available to work on Sundays
Benefits
- High-impact position in a fast-growing company
- Flexibility in working hours
- A company that sticks to its values in an open and informal atmosphere