Customer Success Manager
Singapore, Singapore
Full Time
1 week ago
Visa Sponsorship
Key skills
CommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
- Tech-savvy, with the ability to debug and investigate technical workflows
- Strong communication and proactive, with a 'get stuff done'.
- Comfortable working independently and managing multiple priorities
- Fluent in English.
Benefits
- Flexibility in working hours
- Fast growth of responsibility
- A company that sticks to its values in an open and informal atmosphere