AI Content Integration Intern

Role Overview

• Preparing and validating KBA source files, ensuring documents follow required templates before conversion.
• Converting MS Word KBAs into Markdown while applying project‑specific formatting and structural standards.
• Reviewing and editing Markdown and HTML outputs to correct automated conversion issues, ensuring accuracy in headers, lists, tables, images, and code formatting.
• Maintaining high accuracy by aligning converted documents with the original PDF model and cleaning unnecessary syntax.
• Applying logical segmentation (chunking) to break down content while preserving key procedures, steps, and contextual relationships for AI processing.
• Populating grounding headers, ensuring proper vectorization, and preparing documents for seamless ingestion into the AI system.
• Reviewing and refining AI‑generated evaluation prompts, adjusting or removing unclear or inaccurate prompts to ensure content reliability.
• Ensuring strict adherence to confidentiality protocols when handling proprietary and sensitive documents.

Requirements

• To be currently pursuing a degree in Computer Science, Information Technology, Technical Communication, Linguistics, or a related field.
• Comfort working with Markdown, including headers, tables, lists, images, and code blocks.
• Ability to break down long technical documents into clear, logical segments that support AI processing.
• Basic familiarity with HTML and CSS, especially when addressing formatting issues for tables and images.
• Experience using MS Word Styles and Templates when resolving source-file formatting inconsistencies.
• Strong attention to detail and a knack for identifying formatting or structural errors.
• Efficiency in managing workloads while maintaining accuracy and high-quality output.
• Flexibility and openness to learning the SMS5 interface and related project tools.
• Strong written and verbal English communication skills for coordinating with SMEs and reviewing technical content.
• Consistent adherence to confidentiality practices when handling proprietary materials.

Benefits

• Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive
• Mentorship programs
• Training opportunities
• Leadership opportunities