Key skills
Sales
About this role
Role Overview
- Lead team in the streamlining of systems, processes, training, issue resolution and projects
- Responsible for improving the efficiency and effectiveness of the Customer Care and Private Sales operations through process and system development and enhancements.
Requirements
- Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales
- Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT)
- Leverage existing systems to their fullest, automating and simplifying processes
- Lead Lean initiatives to drive efficiencies in departmental and organizational processes
- Participate or Lead projects implementing new or enhanced systems or processes
- Recommend and implement new systems as the business needs demand
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
- Pension Plan