Operations Manager

Role Overview

• Maintain a live, accurate picture of what every team and individual is working on and whether they are on track.
• Manage people against agreed schedules, milestones and deadlines across all functions in the business.
• Hold teams and individuals accountable for their commitments in a constructive but firm manner.
• Identify slippage, blockers and missed commitments early and take action to address them.
• Run regular operational reviews across teams to assess progress, surface risks and drive forward momentum.
• Escalate material issues to senior leadership promptly and with clarity.
• Ensure that business priorities, deadlines and resource plans are clearly defined and kept up to date.
• Maintain operational dashboards and reporting that give leadership real visibility of business performance.
• Coordinate workloads and priorities across teams to avoid bottlenecks and ensure effective use of resource.
• Manage dependencies between teams and functions so that nothing falls through the gaps.
• Produce clear, concise operational plans, status updates and progress reports for leadership.
• Ensure that customer commitments and delivery expectations are tracked and met across all active projects.
• Work alongside the Delivery Manager to maintain control of SaaS delivery workstreams.
• Act as a point of escalation for operational issues affecting customers or delivery timelines.
• Drive the adoption of AI tools and AI-assisted workflows to improve efficiency and productivity across the business.
• Identify opportunities for automation and smarter ways of working and lead their implementation.
• Support teams in embedding practical AI capability into their day-to-day work.
• Work with the Head of Software Engineering to ensure AI adoption is effective and well-governed.

Requirements

• Proven experience in an operational management role with direct responsibility for managing people against schedules and deliverables.
• Strong track record of holding teams accountable and driving delivery discipline across multiple functions.
• Experience working across cross-functional teams in a fast-paced technology or software business.
• Demonstrable ability to manage many concurrent priorities without losing grip on the detail.
• Experience running operational reviews, tracking plans and producing clear progress reporting for leadership.
• Comfortable using project and task management tools such as Jira, Monday, Asana or similar.
• Strong stakeholder management and communication skills at all levels.
• Experience using AI tools and AI-assisted workflows in an operational context.