Staff Software Engineer, Builders

Role Overview

• Lead technical resolution of the most complex, multi-system escalations — the ones that require deep cross-functional understanding and careful architectural thinking.
• Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root.
• Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards.
• Partner closely with the CPO and EM to shape the squad's roadmap, balancing urgent reactive work with high-leverage proactive investments.
• Serve as a technical advisor and force multiplier for other engineers on the squad — reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle.
• Influence engineering culture and practices across EvenUp: blameless post-mortems, on-call hygiene, failure mode documentation.
• Act as a product thinker for the squad — synthesizing patterns from escalations into product insights, shaping what the team builds proactively, and making sound scope decisions without PM support.
• Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table.

Requirements

• 8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent.
• Exceptional diagnostic and systems-thinking skills — you can hold the complexity of a multi-service architecture in your head and find the failure point others miss.
• Deep technical credibility: you can write and review code, design systems, and make sound architectural trade-offs under time pressure.
• Experience driving improvements across team boundaries — you influence without authority and get other teams to own their part of the fix.
• Strong communication skills with engineers, product leaders, and non-technical stakeholders.
• A bias toward permanent fixes over repeated patches — you've built things that made whole categories of problems go away.
• Deeply product-minded: you understand the "why" behind customer pain, not just the "what," and you're as comfortable making product decisions as you are architectural ones.
• Experience at a high-growth SaaS company navigating rapid product evolution.

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.