Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
Provides technical leadership in pre-Sales and oversee implementation of such solutions
Effectively engage with customers’ technical team, gain and maintain trust
Highly technical problem solver who understands system architecture, hardware and software interaction
Should possess basic HW debug skills and be capable of performing hands-on activities onsite
Manage and lead the teams during investigation and resolution of problems in the field
Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
Develop and review systems solutions, technical bid responses and presentations
Work cross-department to ensure customer satisfaction and timely resolution of issues
Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
Ability to present the corporate brand, product messaging and solutions to customers
Visit on-site facilities and operations to enable solution integration and issue resolution
Provide support for on-site data center audits and surveys
Some travel required (up to 30%)

Bachelor’s or master’s degree in engineering discipline; computer science, computer engineering or electrical engineering is preferred
Strong experience with data center infrastructure and comprehensive knowledge of data center facilities are a plus
Strong experience in networking topology and architecture is a plus
Excellent communication skills and business sense required
Minimum 8 years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
Strong background and experience with x86 and GPU-based server architecture
Solid HW system expertise and diagnostics skills
Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
Individuals must be able to work effectively in a high-pressure environment

EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.

Senior Field Application Engineer

Key skills