About this role

Making outbound calls to health care professionals (HCPs), when required
Entering data into supporting systems to initiate enrollment of new and existing patients
Reviewing Patient Enrollment Forms for completeness and accuracy
Initiating patient’s benefits verification by reviewing patient data and insurance material
Ensuring that data entry process into the supporting system is completed accurately and in a timely manner
Monitoring potential delays or pending cases
Maintaining positive rapport with internal and external customers through effective communication and active listening

High school diploma or GED
At least two (2) years of related experience (healthcare related administration, medical coding and billing, customer service, direct benefits verification support, etc.)
Bachelor’s degree in a related field of study (preferred)

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
A discretionary annual bonus program
Stock-based long-term incentives
Award-winning time-off plans
Bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Intake Case Manager – Rare Disease

Key skills