Key skills
Project ManagementCommunicationCollaboration
About this role
Role Overview
- Responsible for assessing incidents and determining solution approaches during the implementation stage
- Understand the request for changes and determine the best approach
- Apply a solution approach and ensure the business problem has been resolved
- Proactively identify opportunities for improvements
- Conduct customer facing implementations of OBTs and other products
- Logically conduct assessments, replicate errors or test situations if possible
- Coordinate activities with a range of internal or external teams across various issues
- Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
- Demonstrate excellent customer service and develop customer-centric communication
- Support defined and agreed productivity targets
- Adopt constructive collaboration behavior within and outside the team
Requirements
- Advanced experience in the corporate travel industry is required
- Advanced experience in travel technology is required
- Basic project management experience
- Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool)
- Commercial Support Experience
- Advanced experience in an international workspace
- Excellent written and verbal communication skills in English
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated