Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Find and contact clients to ask about their overdue payments.
Take actions to encourage timely debt payments and maintain accounts within terms.
Process credit card payments.
Escalate billing or aging issues.
Update account status records and collection efforts timely in Netsuite.
Report on collection activity and accounts receivable status.
Work diligently with cash app and Accounts Receivable team.

High school diploma or equivalent; finance or accounting courses preferred.
Two years of previous experience as an internal collector or in Accounts Receivable.
Proficient computer skills, MS Office (Word, PowerPoint, Outlook, and Excel a must).
Working knowledge of financial/ERP software; NetSuite a plus.
Able to multitask, prioritize, and manage time efficiently.
Self-motivated and self-directed; able to follow instructions and work with little supervision.
Excellent verbal and written communication skills.
Able to create trust and build relationships.
Able to analyze problems and strategize for better solutions.

Collections Specialist, Accounts Receivable

Key skills