Staff Engineer, Salesforce Sales & Service Cloud

Role Overview

• Writing and reviewing great quality code.
• Understanding functional requirements thoroughly and analyzing the client’s needs in the context of the project.
• Ensure solutions adhere to Salesforce best practices, governor limits, performance optimization, and scalability standards.
• Participate in full development lifecycle including requirements analysis, design, development, testing, deployment, and post-production support.
• Collaborate closely with Business Analysts, Architects, QA teams, and Product Owners to deliver end-to-end solutions.
• Act as a trusted advisor by addressing functional and technical queries, recommending optimal solution approaches, and mentoring junior developers.
• Support the planning and design of new solutions by aligning business requirements with Salesforce Health Cloud architecture and best practices.
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it.
• Determining and implementing design methodologies and tool sets.
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs.
• Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.
• Giving constructive feedback to the team members and setting clear expectations.
• Deliver scalable and high-quality solutions that adhere to performance, security, and compliance standards, including HIPAA requirements where applicable.
• Helping the team in troubleshooting and resolving of complex bugs.
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Requirements

• Total Experience: 6+ years
• Should have hands-on experience working with Salesforce core platform (SFDC) capabilities.
• Customize Salesforce using Apex Classes, Triggers, Batch Apex, Scheduled Apex, and platform events.
• Should be able to develop modern Salesforce UI using Lightning Web Components (LWC) and Aura Components.
• Should have hands-on expertise in Sales Cloud features including Leads, Accounts, Contacts, Opportunities, Forecasting, and Activity Management.
• Should have strong experience with Service Cloud features such as Case Management, Service Console, Queues, Entitlements, Escalations, and Omni-Channel.
• Should implement Salesforce automation using Flows, Validation Rules, Assignment Rules, Approval Processes, and Email Alerts.
• Should be able to design and develop integrations using REST/SOAP APIs, Named Credentials, External Services, and middleware platforms.
• Should have strong understanding of Salesforce data model, relationships, and schema design.
• Should have expertise in Salesforce security model, including Profiles, Permission Sets, Sharing Rules, and Role Hierarchy.
• Create and maintain technical documentation, design artifacts, and deployment notes.
• Should have hands-on experience with Salesforce deployment and DevOps tools such as Copado, Change Sets, Git, Azure DevOps, or Jenkins.
• Participate actively in Agile/Scrum ceremonies including sprint planning, grooming, daily stand-ups, and retrospectives.
• Troubleshoot and resolve production issues and provide ongoing application support.
• Strong analytical, debugging, and problem-solving skills.
• Excellent communication skills and ability to work directly with business stakeholders.
• Exposure to Experience Cloud, CTI integrations, Omni-Channel, or Einstein features.
• Salesforce certifications such as Platform Developer I (preferred), Platform Developer II, Sales Cloud Consultant, or Service Cloud Consultant.
• Should have exposure to Salesforce automation testing tools or CI/CD pipelines.

Tech Stack

• Azure
• Cloud
• Jenkins
• SFDC
• SOAP

Benefits

• Employees can work remotely