Ensure that a client does not just buy a 3Shape product, but has an exceptional experience with it too;
Guide the user through the remote onboarding program to discover the world of TRIOS;
Build trusted customer relationships and provide a first-class TRIOS onboarding experience;
Provide prompt follow-up and attention to customer inquiries;
Communicate with customers via email, text, live chat, phone calls or any other communication method as outlined by management;
Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users;
Verify product installation to ensure that there are no issues;
Deliver complete scanning hands-on training with the customer, together with follow-up training guidance;
Monitor and follow up on the users onboarding journey;
Interact with other departments and local academies and escalate customers’ feedback further;
Tracking, Reporting, and administrative tasks;
Setting up the customer’s account;
Enter client information into CRM or project management software;
Monitor users’ progress through the onboarding journey and follow up.

Fluent in German;
Customer obsession, high curiosity in people and willingness to help;
Strong ability to learn fast and competent to learn new software;
Strong Communicator—must be able to provide clear, concise training and advice to the customer;
Able to guide dentists through the world of TRIOS with varied digital apprehensions;
Global Mindset-Must be able to understand and effectively work across cultural boundaries;
Problem-solving and logical thinking skills;
Ability to Multitask—can effectively function in a fast-paced / stressful environment with multiple agendas and timelines;
Interpersonal Skills—viewed as engaging, approachable, eager to understand and listen.

Onboarding & Training Consultant, DACH

Key skills