Zonal Training Manager

Role Overview

• Own the zone's annual training plan, aligned to zonal sales targets, product launches, seasonality, and country-level training priorities.
• Set zone-wide standards for onboarding, refresher training, demo quality, pitch, load calculation, and objection handling.
• Deploy blended learning across the zone: classroom, field coaching, WhatsApp microlearning, and LMS content.
• Ensure consistent execution of train-the-trainer cycles across all Regional Mentors in the zone.
• Partner with Zonal Business Managers (ZBMs), Regional Business Managers (RBMs), and Area Business Managers (ABMs) to diagnose skill gaps that are constraining revenue.
• Design targeted interventions for underperforming states/teams on prospect conversion and sale closure.
• Steer "License to Sell" certification for the Area Business Managers during promotional engagements.
• Run quarterly Zonal Sales Clinics on high-value topics: market intelligence and commercial inverter sales.
• Translate Country and HQ training assets into zone-relevant content: customer income levels, grid reliability, local objections, industry landscape.
• Create zone-specific job aids: demo scripts, load calc sheets, "Top 10 Objections in" with answers.
• Feed field insights back to Country and HQ Product and Marketing teams: customer confusion points, market shifts, product feedback.
• Localize training content to zone languages, customer segments, and industry landscape.
• Own zonal training KPIs: zonal Collection Score contribution from trained cohorts, zonal 30-day activation rate, weighted-unit productivity uplift, Time-to-First-Sale, Demo Pass Rate, and % Certified CFSES.
• Interpret and act on zone-level reports covering Sales Productivity, Repayment Performance, Customer Retention, and Agent Attrition Trends.
• Submit a monthly zonal training dashboard to the Country Training Manager.
• Correlate training cohorts to business outcomes: sales uplift, Collection Score improvement, lower returns, and higher customer NPS.
• Conduct quarterly Training Needs evaluation using sales data, ABM feedback, and customer complaints.
• Recruit, onboard, and performance-manage Regional Mentors (Trainers) in your zone.
• Run monthly train-the-trainer sessions to upskill your team on facilitation, product, and coaching.
• Maintain high engagement and calibration across all trainers.

Requirements

• Possess 5+ years in sales training, L&D, or sales management, with 2+ years guiding trainers or field teams, in solar, electronics, telecoms, FMCG, or any agent-led distribution business.
• Have proven record of building training programmes that moved sales metrics, not just attendance.
• Demonstrate strong technical comprehension of Solar Home Systems and inverter systems; can demo and troubleshoot basics live.
• Are experienced managing remote teams across multiple regions, clusters, or counties.
• Demonstrate fluency in English and Kiswahili required; proficiency in relevant local languages is an added advantage based on customer engagement needs within the assigned zone.
• Possess a bachelor's degree; certifications in training, facilitation, or instructional design are a strong plus.
• Are willing to travel 70%+ across the assigned zone.

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.
• We place great importance on sustaining a diverse, inclusive work environment.
• We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
• Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, colour, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.